It deceives people whose idea of how things work in large companies hasn’t changed since the days when it was the manager of your bank branch who decided if you you should get a loan or not.
Nowadays, for certain in middle and large size companies, all the administrative main business pathways are heavilly if not totally automated and it’s customer support that ends up eating the most manpower (which is why there has been so much of a push for automated phone and chat support systems, of late using AI).
Those $25 bucks for “account closure” pays at worst for a few minutes of somebody’s seeking the account from user information on a computer, cross checking that the user information matches and then clicking a button that says “Close accout” and then “Ok” on the confirmation box and the remaining 99% or so left after paying for that cost are pure profit.
Almost every purchase for oneself is an investment, not in the Financial Investment sense of putting money expecting to get more money out but in the broader sense that we buy things because they provide some kind of value to us, which can be a utility value, tge satisfaction of an actual physical need, the pleasure one derive from using it or even just the pleasure of owning it
People don’t just buy things with no reason at all at any level, though often people buy things for the emotional reason that it gives them a jolt of pleasure to buy that thing (not exactly the smartest thing to do IMHO, but quite possibly one of the core pillars holding up present day Consumer Society).
So in that broader sense even the peace of mind you refer to as a justification for buying a new car has an actual value which can be expressed into a rough money range or, even better, the more personal “how long do I have to work to pay for the peace of mind of a new car instead of buying a 2 year old car”.
Further once you look at it that way, you start identifying which objective/need/feeling you’re trying to satisfy and figuring out other ways of satisfying it for less - for example if a car is expensive enough you can literally pay to have many possible used cars you are considering checked by a mechanic before you buy, have car histories checked, and buy an extended warranty, to get that piece mind you wish and still save up a lot of money (or, in another “currency”, a lot of days of work to earn that money).
In that broader sense, IMHO, new cars are generally a bad “investment” versus cars with a year or two because you’re paying a huge premium for a piece of mind you might get for much cheaper or might not even need because your fears are just be the product of being widely misinformed about the probability of problems in cars relative (I can tell you from a broader Engineering sense, the rates of problem in physical products in general tend to peak first when they’re new, then go down, then start going up again when they’re aged, which for something like a car would be 5+ year at least, though beware that I only know this rule as a general thing and don’t have car-specific knowledge on it beyond some vaguely remembered stuff I read over a decade ago) and of imagining the worst possible scenario in your mind about what problems a 2 year old used car can give you when the reality is that scenario in your mind is incredibly unlikely and you can buy stupidly cheap insurance to cover it.