“The complaint filed in San Diego Superior Court said that when people at Home Depot brought an item to checkout, they would be charged more money than was written on the shelf tag or on the item itself.”
“The complaint filed in San Diego Superior Court said that when people at Home Depot brought an item to checkout, they would be charged more money than was written on the shelf tag or on the item itself.”
I see it less as “being evil” and more about “being incompetent”.
Changing shelf labels in a store the size of a Home Depot is incredibly manual, which is why WalMart moved to e-ink electronic shelf tags. That way, the same system that updates prices at the register updates the tags.
https://corporate.walmart.com/news/2024/06/06/new-tech-better-outcomes-digital-shelf-labels-are-a-win-for-customers-and-associates
Of course that also lets them do surge pricing instantly. “Oh, schools out? Increase prices +.04%!”
Evil was a stretch, sure. Though while I appreciate the concept of not attributing malice to what incompetence explains, I think that needs to be couched by whether or not a profit is being turned by the action.
Maybe, if items are under-priced as often as over-priced.
In an inflationary environment, prices are only going one direction and the shelf tags are going to lag.
0.04%? More like 14%