My experience with maintaining open source projects (though mine are very much smaller) is that it’s quite similar to a business: you just have to deal with stakeholders and people who think they are stakeholders.
I had all the same experience at work:
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Some unknown person from an unrelated team contacted me because something that my team does not manage broke. I tried to help a few times and I suddenly became their personal IT support team.
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Another time someone not even working at my company demanded that I drop everything and fix their problem, because my name appeared in 3rd parties libraries.
It’s sad that open source authors don’t always receive the recognition that they deserve.
This study failed to take into consideration the need to feed information to AI. Companies now prioritize feeding information to AI over actually making it usable for humans. Who cares about analyzing the data? Just give it to AI to figure out. Now data cannot be analyzed by humans? Just ask AI. It can’t figure out? Give it more so it can figure it out. Rinse, repeat. This is a race to the bottom where information is useless to humans.