In the original, Eric and Shelly were normal people we could relate to and the other actors and scenes felt real. Now we have a hot-model couple and bad guy archetypes, all in a “gritty” world that doesn’t resonate with us.
As an aside, crime was looking pretty damned bad in 1994 and we thought The Crow was a near-future reality.
What they mean to say is, “Surprisingly, this didn’t annoy people nearly as much as we had assumed. Score!”