• 0 Posts
  • 25 Comments
Joined 11 months ago
cake
Cake day: December 9th, 2023

help-circle




  • Agreed that it likely depends on the region it was bought in. For most businesses and government services I have found the quality of customer service has dropped through the floor in North America as compared to 20 years ago. I worked in customer service for years and it’s always been a horrible job. But it can be made better or worse by how the department is managed.

    Lenovo Canada’s customer service, shipping, and possibly quality control teams appear to be overworked because the result is slipshod work, ignoring the customer, and general incompetence. Again, I worked in the field and don’t blame the individuals.

    They are trading on their good name, and eroding it at the same time. Glad to hear it’s better in Europe.


  • The whole shipping, returns, and reliability experience for Lenovo was rather bad for me (Lenovo Canada). My Legion shipped with a faulty motherboard and faulty power supply. Bought in Canada, but I work in China. International warranty didn’t cover China so I paid for replacement power supply out of pocket. Then multiple usb keys were fried before I figured out it was my laptop. Back in Canada they fixed it, but jerked me around on the turnaround time. Overall bad customer service, shipped a lemon. It was cheap for the specs though.



  • Propaganda is usually truthful or exaggerated truth. It’s the framing that is important. Some facts are focused on. Some facts are omitted.

    I acknowledge that Russia, China and the DPRK have made mistakes and even done things that are deeply questionable. But I’m interested in comparing their mistakes or misguided actions to those of the most powerful military empire on earth. The one involved in hundreds of military actions and dozens of coups since its inception. The one with the largest per capita prison population on earth. The one which controls many of the world’s financial levers.

    There is a difference in the scale of their mistakes or bad actions. Propaganda distorts that difference of scale. It focuses on the crimes of the “enemies” / “axis of evil” / “rogue states” but doesn’t examine context or culpability of the empire. They’ll choose one conflict, downplay 9 others, and give a one-sided view of that one conflict.

    That’s how propaganda works. Every state produces propaganda. One state produces billions of dollars of propaganda each year.