In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it’s the CEO and the board of directors that control the narrative. That’s why we’re getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.
“The Customer is Always Right” originally referred to the pricing of an item. Meaning if the customer thinks it’s a good price, then you’ve picked a good price. That’s it. It was never meant to be used as an excuse to bend over backwards to your customer’s every whim
No it didn’t. It always referred to customer service.
Damn it. I fell for another stupid internet fallacy.