I asked a relative to look for RealVNC on the Play Store and install it. Once they were done, I asked them to fulfill a basic task inside RealVNC and they were really confused by my instructions. I took a look at their phone, lo and behold, they had installed a different app. I asked them to repeat the install procedure while I watched. They punched in “realvnc” in the search box, two identically formatted results appeared. Their finger instinctively clicked the Install button on the top result. It was an ad. 🤦‍♂️🤦‍♀️🤦

  • deafboy@lemmy.world
    link
    fedilink
    English
    arrow-up
    4
    ·
    3 months ago

    Pffft, the young generation, not hardened by the 6 different download buttons on a torrent search engine… /s

    • ZiemekZ@lemm.ee
      link
      fedilink
      English
      arrow-up
      0
      ·
      edit-2
      3 months ago

      This, but unironically. How can you be so blind to click on something called Zoho, when RealVNC (the thing you searched for) is right below it?

        • Yprum@lemmy.world
          link
          fedilink
          English
          arrow-up
          2
          ·
          3 months ago

          Google being evil and assholes doesn’t remove the fact that this person literally didn’t spend a second to check what they clicked.

          Digital safety starts with everyone, despite if we need laws to regulate the asshole companies trying to mess with people’s lack of attention.

            • Yprum@lemmy.world
              link
              fedilink
              English
              arrow-up
              1
              ·
              3 months ago

              They clicked the install button of an ad, that’s the whole point, what a weird specific detail to get hung up on anyway even if you were not wrong (which you are). It’s not just an annoying ad, it’s an ad hidden as actual results of a search with an identical install button. Google is to blame for that style to clearly try and cheat people and they deserve all the backlash and fines and more for it. But clicking a button that says install without checking what it belongs to is beyond ignoring any basic security, it’s simply stupid, and that’s on the user, not on google.

  • Trainguyrom@reddthat.com
    link
    fedilink
    English
    arrow-up
    2
    ·
    3 months ago

    Clearly many of the commenters here have not supported average smartphone users enough to know how they will blindly click the first thing that looks anything like what they think the technician is asking them to click. Remember, the average person does not have a laptop or desktop computer, they only have a phone (and only the one because they probably traded their old phone in with the carrier for a pittance when they got their current one), and they often do not have internet service at home and simply rely on mobile data from their unlimited data plan.

    • toynbee@lemmy.world
      link
      fedilink
      English
      arrow-up
      0
      arrow-down
      1
      ·
      3 months ago

      Is that really the average user? Especially not having internet service at home? I can reluctantly but relatively easily believe the “no computer” bit but, average or not, I don’t think I know anyone without some kind of non-mobile Internet.

      • viking@infosec.pub
        link
        fedilink
        English
        arrow-up
        1
        ·
        3 months ago

        Nobody in my wife’s family has a laptop. Not a single person. They are tech illiterate to the point where I’m not sure they know how to use a keyboard.

        That’s probably not the average user either, but they certainly help to set the average as low as it truly is…

        • toynbee@lemmy.world
          link
          fedilink
          English
          arrow-up
          0
          arrow-down
          1
          ·
          3 months ago

          It’s entirely plausible that this is the case for your wife’s family and others, but it’s hard for me to imagine a household without at least one non mobile computer. However, I can.

          Without non mobile internet, though? Again, I can imagine it … But it seems wrong.

          It shouldn’t be so hard; I was around before the internet was prevalent. My life now involves constant internet access, though, so I guess it’s weird to me that some people have lives that don’t - and especially that that might be the average.

          One must always remember the words of George Carlin, I suppose.

  • Evil_Shrubbery@lemm.ee
    link
    fedilink
    English
    arrow-up
    1
    ·
    edit-2
    3 months ago

    Just as a PSA:
    For things only on PlayStore use Aurora Store or other apk downloaders like APKMirror/APKPure.

    For everything else ofc Droid-ify, Obtanium, F-Droid/G-Droid, Neo Store, Aurora Droid, etc.

  • Ilandar@aussie.zone
    link
    fedilink
    English
    arrow-up
    1
    ·
    3 months ago

    This seems like a case of user error, considering the sponsored result is clearly not the application you asked them to install. However, the Play Store is undoubtedly trash and anti-consumer which is why I primarily use the Aurora Store even on non-deGoogled phones. Performing the same search in Aurora, that Zoho Assist app is not even in the first 20 results while RealVNC Viewer and RealVNC Server are the top two results.

    • UnityDevice@startrek.website
      link
      fedilink
      English
      arrow-up
      1
      ·
      3 months ago

      A few months ago I needed to install Google home for something Chromecast related, so I quickly searched the play store and installed it. Loaded it up and I see an ad, what the hell. App opens and I realise it isn’t Google Home, it’s something made to trick me into thinking it was when I wasn’t paying attention.

      Google is letting their ads steal their own users from them.

      screenshot

    • snooggums@midwest.social
      link
      fedilink
      English
      arrow-up
      0
      arrow-down
      1
      ·
      edit-2
      3 months ago

      No, fuck that. The ads being listed before rhe first result are intended to cause people to misclick. That isn’t all on the user.

      Don’t excuse predatory business practices.

      • Ilandar@aussie.zone
        link
        fedilink
        English
        arrow-up
        1
        ·
        3 months ago

        Are you illiterate? My very next sentence was:

        However, the Play Store is undoubtedly trash and anti-consumer which is why I primarily use the Aurora Store even on non-deGoogled phones.

        • snooggums@midwest.social
          link
          fedilink
          English
          arrow-up
          0
          arrow-down
          1
          ·
          3 months ago

          If the practices are predatory, blaming the user is excusing the predatory practices. Bragging about how you use something else in that context is doubling down on blaming the user instead of the practices.

          So no, I am not illiterate. You ahould have just left off the sentence blaming the victim.