Why does this article feel like it ends too abruptly

Funny enough whenever I move house I always go with BT as the initial ISP, cause I’ve found they are best when things go wrong.

New house didn’t have a phone line, waited a few days for the engineer, a 3rd party guy was here for a few hours and left without getting me online. About a week later a proper openreach engineer showed up and got me online within 20 minutes.

This is the best summary I could come up with:

Last month, I told the tale of BT customer CP of Croxdale, Durham, who wanted a broadband service.

BT initially stood by its still unspecified demand when I intervened, then, after further pressure, its sister company Openreach admitted that the property already had the relevant infrastructure and there would be no charge.

When he complained, he was told that this was because the delay was due to an unspecified “third party”, and was offered £50 in goodwill.

First, it told me it was the landowner who had to give permission for the groundwork required, then that it was a power company and involved “health and safety”.

It’s irrelevant, either way, as Ofcom rules are unequivocal: compensation applies for delays whether or not caused by a third party.

So I contacted Ofcom, which confirmed that compensation is due whether or not third parties caused the delay and, although it does not investigate individual complaints, invited CP to get in touch to help with its monitoring and enforcement.

The original article contains 348 words, the summary contains 166 words. Saved 52%. I’m a bot and I’m open source!