Article and rant detailing my extremely negative experience with business account opening and network gear order on Amazon, covering difficulty in getting customer support, difficulty setting up business account, difficulty reporting potential security issue, shipment of second-hand open-box devices instead of new items, Amazon's refusal to send replacements, problems with the process of used items collection and associated refund, barrage of auto-generated emails, zero customer care, my subsequent decision to shop local, other details, and more
  • Apalacrypto@lemmy.worldEnglish
    0·
    6 months ago

    I’ve also been saying this for a long time, only to be dismissed by most who are apathetic to what’s going on. So now, if I do have to deal with them, I only ever make purchases on my credit card, and if there is a problem, they get 1 chance to fix it before I dispute. In the last year, I’ve had to dispute 3 separate times. On the latest one, the item was never delivered. I asked for a refund or replacement, customer service was useless, so I sent in documents to my bank and disputed. What does Amazon do? They sent their “counter of my claim” to the bank from the shipping SHOWING THE ITEM TO BE UNDELIVERABLE as reason why the charge should not be reversed. My bank sided with me luckily. But they are truly awful now, and have been for a while.

    • UnderpantsWeevil@lemmy.worldEnglish
      01·
      6 months ago

      Willing to give 10:1 odds that they’ve turned a bunch of their processes over to LLMs.

      I’m a little surprised they successfully reached your bank with a rebuttal, rather than just firing mail into the ether.

  • nyan@lemmy.cafeEnglish
    0·
    6 months ago

    Amazon lost its way when in started acting as a storefront for others, rather than a bookstore. In other words, a good twenty years ago.

    Tech gear in particular is one of the things that’s extremely risky to order from there (along with food, meds, and anything for babies/small children), as there are a lot of fraudulent or damaged goods mixed into their supply. Go to a specialist supplier instead. Newegg isn’t great, but at least they don’t appear to mix inventory from different sellers the way Amazon does.

    • UnderpantsWeevil@lemmy.worldEnglish
      01·
      6 months ago

      Just don’t used the world’s largest retailer and hope the next largest retailer isn’t mirroring their business practices.

  • imposedsensation@lemmynsfw.comEnglish
    01·
    6 months ago

    I ordered four 2 TB SSDs from them and got two 2 TB and two 1 TB, but all four had an Amazon barcode saying they were 2 TB. I didn’t immediately install, was waiting for other parts, then once I realized they defrauded me, Amazon said it was more than 30 days and they couldn’t be returned. Trying to get an agent that could help was damn near impossible, and then I had to pay a restocking fee for a mistake that wasn’t mine. I am still shocked they didn’t detect their mistake mislabeling a bunch of SSDs. I’m not going to shop with a company that connects me to a robot, especially the least sophisticated AI robot on the planet. I thought Amazon was a technology leader?